Best Ecommerce Live Chat Softwares

Clientify is an integrated CRM and marketing automation platform designed for small and mid-market businesses and agencies. It centralizes lead capture, email and SMS campaigns, landing pages, social publishing, and sales pipeline management into a single interface to reduce tool sprawl and make lead-to-revenue workflows easier to manage.

Groove is a sales engagement platform for revenue teams that integrates tightly with Salesforce to coordinate multichannel outreach, sequence-based cadences, activity capture, and analytics. It is designed for inside sales, account executives, and revenue operations teams that need CRM-native sequencing, reporting, and workflow automation.

Acquire.io is a customer engagement platform for support, sales, and success teams that combines live chat, co-browsing, video, and messaging automation. It is designed for companies that need real-time customer assistance across web, mobile, and in-app channels and for teams that want to convert visitors into customers while reducing support friction.

Virtual receptionist and live chat answering service for small businesses, law firms, and professional services. Smith.ai handles inbound calls, outbound calling, live website chat, intake, appointment scheduling, payment collection, and integrates with CRMs and practice-management tools to route and log contacts.

Podium is a customer interaction platform for local and multi-location businesses that centralizes messaging, online reviews, payments, and customer feedback. It is designed for service-oriented businesses—retail, healthcare, home services, auto dealerships, and others—that need to convert local search and walk-in traffic into repeat customers through text, webchat, and reputation management.

Digital marketing and advertising platform for local businesses and agencies that manages paid search, display, social advertising, website and landing pages, reputation management, and performance analytics.

Birdeye is a customer experience (CX) and reputation management platform for local businesses and enterprises. It centralizes online reviews, listings, messaging, surveys, and analytics to help businesses capture feedback, respond to customers, improve local search presence, and automate parts of the customer journey.

Shared inbox and customer communication platform for support, sales, and ops teams. Front centralizes email, chat, SMS, and social messages into shared workspaces, adds collaboration tools (internal comments, assignments), automations, reporting, and integrations to streamline multichannel customer communication.

CRM and sales pipeline software designed for sales teams and revenue operations. Pipedrive centralizes contacts, deals, activities, and email communication so teams can manage pipelines, forecast revenue, and automate repetitive sales tasks.

Website builder and ecommerce platform for individuals, small businesses, and creators who need an easy, hosted way to build websites, blogs, and online stores with drag-and-drop tools and Square payments integration.

Website builder and hosted platform for individuals, small businesses, and online stores. Wix provides a visual drag-and-drop editor, managed hosting, commerce features, and developer APIs to create sites ranging from simple portfolios to full e-commerce storefronts.

All-in-one website builder and hosted content platform for individuals, creative professionals, and small-to-medium businesses that need polished templates, integrated hosting, and built-in commerce features.

PrestaShop is an open-source e-commerce platform for merchants, agencies, and developers who need a flexible, self-hosted solution to build online stores. It provides a modular architecture, an extensions marketplace, and developer APIs for customizing storefronts, catalogs, checkout, and integrations.

Open-source and enterprise e-commerce platform for online retailers, developers, and agencies. Magento provides a self-hosted community edition for full code control and an enterprise-grade, cloud-hosted Adobe Commerce offering for larger merchants requiring commerce features, scaling, and enterprise support.

E-commerce platform plugin for WordPress built for merchants who want a flexible, extensible store. WooCommerce provides the core commerce features for product catalogs, checkout, payments, shipping, taxes, and extensibility through official and third‑party extensions. It suits small stores through to enterprise sites that require custom integrations and self‑hosted control.

SaaS ecommerce platform for online retailers and brands that need a hosted storefront, built-in commerce features, multi-channel selling, and extensible APIs. Suitable for small merchants growing toward enterprise, agencies building stores for clients, and teams that require PCI-compliant hosting, catalog management, and integrations with payments and shipping providers.

Hosted e-commerce platform for merchants and brands to build online stores, sell across channels, manage inventory and orders, and extend functionality with apps and APIs. Designed for small businesses through large enterprises, agencies and developers who need a scalable, extensible storefront and commerce backend.