Chaport

What is chaport

Chaport is a cloud-based live chat and messaging platform designed to put real-time conversations on websites and connect them with business workflows. The product includes a website chat widget, a centralized operator inbox for teams, automated messages and simple chatbots, visitor monitoring, and integrations that forward messages into CRM, helpdesk, or collaboration tools. Chaport positions itself as a lightweight alternative to full-scale customer engagement suites, with a focus on affordability and ease of use.

Chaport supports multiple channels and operator accounts, letting small support teams handle concurrent conversations with routing, canned responses, and visitor context. It provides mobile and desktop apps so agents can reply from the browser, Windows/Mac app, or iOS/Android devices. Administrators get controls for roles, working hours, offline messages, and customization of the chat widget look and behavior.

For teams evaluating on-site messaging tools, Chaport emphasizes a quick setup (install a JS snippet), flexible widget placement, and a modest feature set that covers common support and sales tasks without the complexity of larger platforms. For detailed technical and plan information, review Chaport's official feature documentation on their website at their live chat features page: https://www.chaport.com/features

Chaport features

What does chaport do?

Chaport provides a visitor-facing chat widget and a backend operator interface that together enable real-time conversations, lead capture, and basic automation. Core feature areas include message routing, canned replies, proactive greetings, offline forms, and visitor tracking (pages viewed, referral source, geolocation). These features help teams respond faster, prioritize leads, and maintain context across conversations.

The platform includes simple bot flows that handle repetitive queries and collect visitor details before handing over to a human agent. Chat transcripts are stored for review, and reporting covers conversation volume, response times, and operator activity. Operators can transfer chats, tag conversations, attach files, and use typing indicators to improve the user experience.

Chaport also supports channel integrations so messages from Facebook Messenger, Telegram, and other sources can appear inside the same operator inbox, reducing fragmentation. Administrators can customize the chat widget appearance, working hours, greeting rules, and privacy text to meet brand and compliance needs.

Additional notable features:

• Multi-operator inbox: assign chats to specific agents or teams and view chat history across devices
• Chatbots and automation: build rule-based sequences to qualify leads and answer FAQs
• Visitor monitoring: see real-time page views, location, and referral data for active visitors
• Customizable widget: adjust color, language, and position to match site branding
• Mobile and desktop apps: respond on the go with native and web-based clients

Chaport pricing

Chaport offers these pricing plans:

• Free Plan: $0/month with basic chat widget, up to a small number of operators, limited message history, and simple integrations
• Starter: $9/month per operator (billed monthly) — includes extended message history, proactive messages, and additional integrations
• Professional: $19/month per operator (billed monthly) — adds chatbots, unlimited history, team routing, and advanced reporting
• Enterprise: Custom pricing with volume discounts, dedicated on-boarding, SLA, and advanced security features

The above tiers map to common plan structures for live chat platforms; Chaport regularly updates plan names and feature sets, so check Chaport's official pricing page for the latest rates and enterprise options: https://www.chaport.com/pricing

Chaport typically offers annual billing discounts for paid plans. For organizations that expect consistent chat volume and multiple agents, annual billing is often more economical and may include onboarding credits or premium support within the Enterprise tier.

How much is chaport per month

Chaport starts at $0/month for the Free Plan. Paid entry-level plans typically begin around $9/month per operator when billed monthly for basic team features, while mid-tier plans are commonly priced around $19/month per operator for bot support and extended history. Large teams often require the Enterprise tier, which is quoted on request and may include features billed as a flat fee rather than per operator.

How much is chaport per year

Chaport costs approximately $96/year per operator for entry-level plans when billed annually at the equivalent of $8/month per operator, depending on discounts and promotions. Mid-tier annual billing typically reduces the effective monthly cost compared to month-to-month pricing; enterprises receive custom annual contracts. Always verify current yearly rates and discounts on Chaport's pricing page at https://www.chaport.com/pricing

How much is chaport in general

Chaport pricing ranges from $0 (free) to custom enterprise pricing. For small teams the realistic range is roughly $0 to $19+/month per operator depending on feature needs (automations, integrations, history). Companies with advanced security, SSO, or heavy traffic should expect enterprise-level costs that reflect customization and support commitments.

What is chaport used for

Chaport is used for customer support, sales lead capture, and simple self-service via chat on websites. Support teams use it to answer user questions in real time, reduce email volume, and handle multiple conversations simultaneously. Sales teams use proactive messages and chat routing to qualify visitors and capture contact details for follow-up.

E-commerce sites use Chaport to reduce friction during checkout by answering product or shipping questions, sharing links and screenshots, and triggering abandoned cart follow-ups. SaaS companies embed Chaport in documentation sites and apps to accelerate onboarding and triage common setup issues before they escalate.

Marketing and operations teams also use Chaport to gather qualitative visitor feedback through short surveys in the chat flow, or to route qualified leads directly to the sales inbox. The combination of visitor context (pages visited, referral) and chat transcripts helps teams prioritize high-value conversations and measure impact on conversions.

Pros and cons of chaport

Pros:

• Lightweight and relatively easy to deploy with a small learning curve for operators
• Multi-channel inbox unifies website chat and popular messaging platforms
• Affordable entry point with a usable free tier for very small teams or personal sites
• Customizable widget and proactive messaging help increase engagement and conversions

Cons:

• Feature set is narrower compared with enterprise engagement suites (limited advanced automation and in-depth analytics)
• Some integrations require paid plans or use of intermediary tools like Zapier
• Large organizations may require enterprise-grade security, compliance features, or SLA guarantees that need a custom plan

Operational considerations:

• Scalability: Chaport scales well for small-to-mid teams but high-volume enterprise customers should evaluate throughput, retention, and archiving options
• Customization: The widget is customizable for branding, but complex conversational flows may be better served by dedicated bot platforms
• Support model: Paid tiers usually include faster support; enterprise customers often get dedicated onboarding and account management

Chaport free trial

Chaport offers a feature-limited Free Plan that serves as an extended trial for many teams. The free tier allows evaluation of the chat widget, basic operator inbox, and essential integrations so that teams can confirm fit before upgrading. Free accounts normally include usage caps on message history and operator seats.

For paid features such as advanced chatbots, unlimited history, or premium integrations, Chaport typically provides short-term trials or demo accounts upon request. That lets teams validate automation and reporting capabilities without immediate commitment. If you need to test enterprise-level behaviors, contact Chaport's sales team for a demo or trial tailored to your traffic and security needs.

When trialing Chaport, track metrics such as first response time, chats per agent per hour, conversion lift from proactive messages, and lead capture rate. These measurable outcomes help justify the upgrade to a paid plan and identify the correct plan level.

Is chaport free

Yes, Chaport offers a Free Plan with a basic chat widget, a small number of operators, and limited history and features. The free tier is intended for evaluation, personal websites, or very small teams that need basic real-time messaging without cost. For more advanced needs—chatbots, unlimited message history, or multi-channel integrations—upgrading to a paid plan is required.

Chaport API

Chaport provides API access and webhooks to allow developers to fetch conversations, send messages programmatically, and react to chat events. The REST-style API enables operations such as listing chats, retrieving transcripts, creating operators, and sending automated messages from external systems. Webhooks can notify external services of new messages, chat assignments, and status changes.

Developers commonly use Chaport's API and webhooks to integrate chat transcripts into CRM records, push leads into sales automation flows, or trigger alerts in incident management tools. The JavaScript widget is also extensible, offering callbacks and settings to prefill visitor data, set custom visitor attributes, or control appearance and behavior based on page context.

For technical details, authentication methods, endpoint descriptions, and code examples, consult Chaport's developer documentation at their API docs site: https://www.chaport.com/api

10 Chaport alternatives

• Intercom — Full customer messaging platform with product tours, multi-channel inbox, and advanced automation
• LiveChat — Established live chat solution with omnichannel support and extensive integrations
• Tawk.to — Free live chat with paid add-ons and a focus on high-volume, cost-sensitive deployments
• Zendesk — Customer service platform with integrated chat as part of a broader helpdesk suite
• Drift — Conversational marketing and sales platform with emphasis on bots and account-based flows
• Olark — Simple chat for small businesses with basic automation and CRM integrations
• Freshchat — Modern chat product from Freshworks that combines bots, campaigns, and messaging
• HelpCrunch — Messaging and helpdesk hybrid focused on email+chat workflows for SMBs
• Crisp — Multi-channel helpdesk and chat platform with knowledge base and chatbot features
• HubSpot Live Chat — Free live chat tied directly to HubSpot CRM and marketing automation

Paid alternatives to chaport

• Intercom: Intercom provides a robust suite for customer messaging, product tours, and targeted campaigns; pricing is premium and aimed at larger teams that need deep automation and lifecycle messaging.
• LiveChat: LiveChat focuses on fast performance and a polished operator experience; it includes built-in reporting and many integrations that support sales and support workflows.
• Zendesk: Zendesk Chat is part of the Zendesk Service Suite, suitable for teams that want chat tightly integrated with ticketing and knowledge management.
• Drift: Drift is geared toward conversational marketing with features for account-based engagement and advanced bot playbooks used by B2B sales teams.
• Freshchat: Freshchat combines messaging with bots and campaign-driven engagement; its pricing is flexible and oriented to product-led growth teams.

Open source alternatives to chaport

• LiveHelperChat: An open source live chat server you can self-host; supports operator panels, online visitors, and chat routing.
• Rocket.Chat (LiveChat module): While primarily a team chat product, Rocket.Chat can be extended to support website chat and full self-hosted messaging.
• Chatwoot: An open source customer engagement suite with multi-channel inbox, automation, and analytics; suitable for teams that prefer self-hosting or greater control over data.

Frequently asked questions about Chaport

What is Chaport used for?

Chaport is primarily used for website live chat and lead capture. Teams use it to answer customer questions in real time, qualify visitors, and route conversations to support or sales agents. It also captures chat transcripts and visitor context to feed into CRMs and reporting.

Does Chaport integrate with Slack?

Yes, Chaport supports Slack integration. You can forward messages or notifications from the Chaport inbox to Slack channels so teams that work in Slack stay informed about incoming chats and tickets. Check Chaport’s integrations list for setup details: https://www.chaport.com/integrations

How much does Chaport cost per user?

Chaport starts at $0/month for the Free Plan. Paid per-operator pricing commonly begins around $9/month per operator for entry-level plans, with mid-tier plans around $19/month per operator and custom Enterprise pricing available for larger organizations.

Is there a free version of Chaport?

Yes, Chaport offers a Free Plan for evaluation and small sites. The free tier includes a basic chat widget, limited operator seats, and message history constraints suitable for personal sites or small support teams.

Can Chaport be used for sales lead capture?

Yes, Chaport can capture leads and qualify visitors. Using proactive messages, pre-chat forms, and bot flows you can gather contact details and initial qualification data before passing leads to sales or CRM systems.

Does Chaport have a mobile app for agents?

Yes, Chaport provides mobile apps for iOS and Android. Agents can receive push notifications, reply to conversations, and access chat history from mobile devices, enabling response outside the desktop environment.

How secure is Chaport?

Chaport offers standard security practices for SaaS chat platforms. This commonly includes TLS for data in transit, role-based access for operators, and options for account security controls. For enterprise-grade security needs, request a security brief or SOC/ISO documentation from Chaport’s sales team.

Can I export chat transcripts from Chaport?

Yes, chat transcripts and conversation history can be exported. Exports are used for reporting, archiving, or importing into CRM/ticketing systems; export formats and retention limits depend on your plan level.

Does Chaport support chatbots or automation?

Yes, Chaport includes rule-based bots and automation. These are typically simple, flow-based bots that answer FAQs, capture lead details, and route conversations; complex NLP-driven bots may require external integrations.

What training resources are available for Chaport users?

Chaport provides documentation and support resources. These include setup guides for the widget, integration articles, and developer documentation for API and webhook usage; enterprise customers can request tailored onboarding.

chaport careers

Chaport offers roles across product development, customer success, sales, and marketing in technology-focused teams. Career pages typically list open positions, required skills, and the company's remote/hybrid work policy. Candidates should review the job descriptions to understand team expectations and key technologies used.

If you are a developer or product manager, Chaport roles often emphasize web technologies (JavaScript, Node.js, React) and experience building SaaS products. Customer-facing roles require experience in technical support, onboarding, and familiarity with chat or helpdesk tools.

To find current openings and application details, visit Chaport’s careers page or their LinkedIn company profile for the most up-to-date listings.

chaport affiliate

Chaport may operate an affiliate or partner program that rewards referrals and partner-driven sales. Affiliate programs typically provide unique tracking links, dashboards for monitoring referrals, and commission structures that scale with volume. Partners interested in reselling Chaport or embedding its services should contact sales for partnership terms.

If you plan to promote Chaport through content or integrations, request a partnership overview that outlines commission rates, attribution windows, and marketing resources that Chaport makes available to affiliates.

Where to find chaport reviews

Independent user reviews for Chaport can be found on software directory sites and review platforms such as G2, Capterra, and Trustpilot where customers rate usability, support, and value. For deeper comparative analysis, check expert review sites and community forums where users discuss implementation tips, integrations, and scalability.

For the most reliable and current information, pair third-party reviews with Chaport’s own case studies and documentation at their site: https://www.chaport.com