Chatsolutions

What is ChatSolutions

ChatSolutions is a customer messaging platform that combines live chat, automated chatbots, and analytics to handle support, sales, and lead generation on web, mobile, and messaging channels. It provides a hosted widget for websites and SDKs for mobile apps, together with a visual bot builder for automated workflows and a routing engine for agent handoffs. Organizations use ChatSolutions to reduce response times, capture leads, and standardize conversational workflows across channels.

The product is built for support and revenue teams that need both low-friction agent-assisted chat and automated, rule-driven bot interactions. ChatSolutions supports multi-channel deployment — including website chat widgets, Facebook Messenger, WhatsApp, and SMS — and integrates with ticketing and CRM systems. The platform includes reporting and conversation analytics to track metrics like first response time, resolution time, conversation handoff rate, and bot containment rate.

Deployment options include a cloud-hosted SaaS edition and white-label enterprise deployments with single-tenant instances. The platform also provides role-based access controls, SSO, and audit logs for compliance-conscious teams. For developers, ChatSolutions exposes REST APIs and SDKs for embedding chat and for programmatic automation of conversations and reporting.

ChatSolutions features

What does ChatSolutions do?

ChatSolutions enables real-time and asynchronous messaging between customers and company teams, with features that span automation, agent tools, and analytics. The core capabilities include a live chat console for agents, a visual flow builder for bots, and an omnichannel inbox that aggregates conversations from web, mobile, and messaging apps.

The platform automates routine interactions with chatbots built using a drag-and-drop visual editor. Bot features include conditional logic, slot filling, form capture, and API calls for dynamic content. Bots can hand off to human agents when escalation triggers are met, and handoffs preserve conversation context for agents.

For agents, ChatSolutions supplies a searchable conversation history, canned responses, macros, internal notes, typing indicators, and co-browsing or screen-sharing tools on higher tiers. Supervisors get dashboards for queue status, agent performance, and SLA adherence. Administrators can create workflows, set routing rules, and configure escalation matrices.

ChatSolutions also provides developer tools: a public REST API for conversation management, webhooks for real-time events, SDKs for web and mobile embedding, and connector templates for popular CRMs and support platforms. Integration points let teams synchronize contacts, tickets, and conversation transcripts with backend systems.

ChatSolutions pricing

ChatSolutions offers these pricing plans:

• Free Plan: $0/month — basic live chat widget, single-seat agent console, and limited bot flows suitable for personal sites or trial use
• Starter: $29/month per seat (billed monthly) or $24/month per seat (billed annually) — multi-seat support, basic bot builder, email transcripts, and standard integrations
• Professional: $99/month per seat (billed monthly) or $79/month per seat (billed annually) — advanced automation, CRM integrations, SLA management, analytics dashboards, and priority email support
• Enterprise: Custom pricing — single-tenant or dedicated instance, SSO, advanced security controls, custom SLAs, dedicated onboarding, and volume discounts

Check ChatSolutions' pricing tiers at https://www.chatsolutions.com/pricing for the latest rates and enterprise options.

How much is ChatSolutions per month

ChatSolutions starts at $0/month for the Free Plan. For teams, the standard paid entry is $29/month per agent on the Starter plan when billed monthly, with discounted annual billing available.

How much is ChatSolutions per year

ChatSolutions costs $24/month per seat when billed annually on the Starter plan, which equals $288/year per seat. The Professional plan is $79/month per seat on annual billing, which equals $948/year per seat. Enterprise contracts are quoted annually and typically include volume and multi-year discounts.

How much is ChatSolutions in general

ChatSolutions pricing ranges from $0 (free) to $99+/month per seat for standard commercial plans, with enterprise pricing available on request. Actual total cost depends on the number of agent seats, add-ons such as additional bot flows, multi-channel messaging credits (WhatsApp/SMS), and premium integration or support bundles.

When planning budget, include recurring seat fees, message or channel overage costs, professional services for implementation, and potential custom hosting or SLA charges for Enterprise deployments. For a midsize support team of 10 agents on the Professional plan billed annually, expect license fees in the low five-figure range per year plus implementation costs.

What is ChatSolutions used for

ChatSolutions is used primarily to manage customer conversations across web and messaging channels and to automate repetitive tasks that otherwise consume agent time. Common use cases include front-line technical support, pre-sales qualification and lead capture, and order updates for e-commerce.

Support teams use ChatSolutions to reduce first response times and to increase self-service containment via bots. Sales teams use the platform to capture qualified leads, push contact data into CRMs, and schedule demos or calls directly from chat flows. Product teams deploy contextual help widgets that surface product documentation and guides inside the chat interface.

Other use cases include employee-facing internal help desks (IT and HR), appointment booking workflows, and survey or NPS collection at the end of conversations. ChatSolutions' multi-channel reach makes it easy to manage a single conversation thread that spans web chat, WhatsApp, and SMS without producing duplicate tickets.

Pros and cons of ChatSolutions

ChatSolutions offers a comprehensive set of features but also involves trade-offs that teams should evaluate.

Pros:

• Extensive automation: The visual bot builder supports branching logic and API lookups, which reduces manual workload for agents.
• Omnichannel inbox: Consolidates web chat and popular messaging platforms into a single view for agents and reporting.
• Developer-friendly APIs: REST APIs and webhooks enable deep integrations and custom workflows.
• Enterprise features: SSO, audit logging, and single-tenant options meet compliance needs for regulated industries.

Cons:

• Per-seat pricing: Costs can scale quickly for large support organizations if charged per agent.
• Learning curve: Advanced bot flows and custom integrations require developer or implementation resources.
• Channel costs: Third-party channels like WhatsApp and SMS often incur per-message or number fees beyond platform licensing.

Overall, ChatSolutions suits teams that need both live-agent capabilities and automated bots backed by integration options. Smaller teams should evaluate the Free Plan or Starter plan to validate ROI before committing to Professional or Enterprise tiers.

ChatSolutions free trial

ChatSolutions provides a free tier and time-limited trials of paid features to let teams evaluate the platform in production-like settings. The Free Plan includes the core live chat widget and basic bot flows, which is sufficient for small websites and initial testing.

Paid trial periods typically unlock Professional features such as expanded bot complexity, multi-channel connectors (WhatsApp, SMS), and analytics. Trials allow administering real conversations, setting up integrations with a CRM, and testing escalation rules in a non-production sandbox. Trial length varies by promotion but commonly ranges from 14 to 30 days; enterprise proofs-of-concept can be arranged through sales.

During trial, teams should test typical conversation volumes, bot handoff triggers, and integration reliability to assess support workflows and to estimate message or channel usage costs. Trial environments also help verify compliance needs such as data residency or retention settings for the enterprise review.

Is ChatSolutions free

Yes, ChatSolutions offers a Free Plan that includes a basic live chat widget, a single agent seat, and limited chatbot flows. The Free Plan is intended for personal sites, small teams, or evaluation purposes and has constraints on concurrent active sessions, message history retention, and available integrations.

Teams that outgrow the Free Plan can upgrade to paid tiers to add agent seats, unlock connector integrations, increase concurrency limits, and enable advanced analytics. For enterprise-grade capabilities like SSO or single-tenant hosting, the Enterprise plan is required.

ChatSolutions API

ChatSolutions exposes a REST API and webhooks for programmatic access to conversations, contacts, and reporting data. The API lets developers create, read, update, and close conversations; send and receive messages; attach metadata to sessions; and pull analytics metrics for dashboards. SDKs for JavaScript, iOS, and Android are available to embed the chat widget and to manage lifecycle events client-side.

Webhooks push real-time events to your systems, including events for new messages, conversation assignments, agent status changes, and bot-triggered transitions. This enables automation such as creating CRM leads when a high-intent message is detected or firing downstream workflows after an agent resolves a ticket.

Rate limits and authentication are handled via API keys or OAuth tokens, depending on plan level; Enterprise customers can request IP allowlisting and certificate-based authentication. The API supports batching and cursor-based pagination for exporting large volumes of conversation transcripts and for integrating with archival systems.

Developers and integrators can find implementation examples and reference specs in ChatSolutions' developer portal. For programmatic integration patterns, review ChatSolutions' API documentation at https://www.chatsolutions.com/api and the platform's integration guide at https://www.chatsolutions.com/integrations.

10 ChatSolutions alternatives

• Intercom — Conversational support and messaging that combines product tours, help center, and chat with a strong focus on product-led growth.
• Drift — B2B-focused conversational marketing platform that emphasizes lead capture, routing to sales, and account-based playbooks.
• Zendesk — Comprehensive customer service suite with a mature ticketing system and integrated messaging across channels.
• Freshdesk Messaging — Omnichannel messaging with tight Freshworks product integration and affordable entry-level pricing.
• LivePerson — Enterprise conversational AI and messaging platform geared toward large-scale customer engagement.
• HubSpot Live Chat — Integrated with HubSpot CRM and marketing stack for inbound lead capture via chat.
• Tidio — Cost-effective live chat and chatbot tool aimed at small e-commerce teams.

Paid alternatives to ChatSolutions

• Intercom: A combined help desk and product messaging platform with a strong emphasis on customer lifecycle and targeted outbound messaging. Intercom's bots and automation are focused on lead qualification and sending contextual messages based on user activity.
• Drift: Oriented to B2B sales and marketing; Drift offers playbooks that route leads to the right sales reps and supports calendar scheduling inside chat flows. Drift's pricing reflects its focus on revenue teams.
• Zendesk: Offers a complete suite for support teams including ticketing, knowledge base, and messaging. Zendesk excels at enterprise workflow orchestration and mature ticket management.
• Freshdesk Messaging: Integrates tightly with Freshdesk and Freshsales; provides omnichannel messaging, automation, and growing AI-assisted tools.
• LivePerson: Focused on large enterprises requiring advanced conversational AI models, workforce optimization, and high-volume messaging with carriers.

Open source alternatives to ChatSolutions

• Rocket.Chat: Open source team chat platform that supports self-hosted live chat and omnichannel messaging with a community and enterprise edition.
• Rasa: Open source conversational AI framework for building contextual chatbots with machine learning-based NLU and customizable dialogue management.
• Botpress: Developer-oriented open source bot framework with a visual flow editor and modular architecture for self-hosted bot deployments.
• Chatwoot: Open source customer engagement suite with a shared inbox for multi-channel messaging and self-hosting options.
• Meya: Platform offering both open components and hosted services for building intelligent chatbots with programmable workflows.

Frequently asked questions about ChatSolutions

What is ChatSolutions used for?

ChatSolutions is used for customer messaging, support, and conversational automation. Organizations use it to manage web chat, messaging channels, and automated bot flows that reduce agent workloads and capture leads. The platform centralizes conversations, routes them to the right teams, and provides reporting to measure response and resolution performance.

Does ChatSolutions integrate with CRMs?

Yes, ChatSolutions integrates with major CRMs. Native connectors commonly include Salesforce, HubSpot, and Microsoft Dynamics, and the platform supports custom integrations via API for other CRM systems. Integrations let you push leads, create or update contacts, and attach chat transcripts to customer records.

How much does ChatSolutions cost per agent?

ChatSolutions starts at $29/month per agent on the Starter plan when billed monthly. Annual billing reduces the per-agent rate (for example, $24/month per agent on the Starter plan billed annually). Enterprise pricing is quoted based on seats and usage.

Is there a free version of ChatSolutions?

Yes, ChatSolutions offers a Free Plan with a basic chat widget, one agent seat, and limited bot functionality for evaluation and small sites. The Free Plan is intentionally limited in message history, concurrent sessions, and integration availability.

Can ChatSolutions be used for sales lead qualification?

Yes, ChatSolutions includes tools for sales qualification and lead capture. Bots can run qualification flows, capture contact information, and pass high-intent conversations to sales reps or create CRM leads. Calendar integrations and routing rules enable scheduling demos directly from chat.

Does ChatSolutions support WhatsApp and SMS?

Yes, ChatSolutions supports messaging channels such as WhatsApp and SMS as paid connectors. These channels typically require additional per-message or per-number fees and sometimes use third-party provider credits; they are configured through the platform's channel management interface.

Can I build custom bots with ChatSolutions?

Yes, ChatSolutions provides a visual bot builder and developer APIs for custom bot logic. The visual editor handles common dialog patterns and integrations, while the API and webhook model allow developers to implement complex logic, NLU integrations, and dynamic data lookups.

How secure is ChatSolutions?

ChatSolutions supports enterprise-grade security features. The platform includes TLS encryption for data in transit, role-based access controls, audit logs, and SSO/SAML on paid plans. Enterprise customers can request dedicated tenancy, data residency options, and specialized compliance arrangements.

Does ChatSolutions have an API for developers?

Yes, ChatSolutions provides a REST API and SDKs for web and mobile embedding. The API covers conversation lifecycle, message sending, attachments, contacts, and reporting; webhooks provide real-time event delivery for orchestration with backend systems.

How long is the ChatSolutions free trial?

Trial length varies but commonly ranges from 14 to 30 days for paid features. Vendors often extend trials for proof-of-concept engagements, and Enterprise evaluations can be arranged through sales to match complexity and integration requirements.

chatsolutions careers

ChatSolutions hires across product, engineering, customer success, and sales functions to support platform development and customer onboarding. Roles commonly include software engineers (frontend and backend), machine learning engineers for conversational intelligence, product managers for chat and bot features, and customer success specialists to guide enterprise customers through migration.

The company typically publishes openings on its careers page and on major job boards, and it offers remote or hybrid work depending on the role. Interview processes often include technical assessments for engineering candidates and case-based evaluations for customer-facing roles.

chatsolutions affiliate

ChatSolutions runs a partner and affiliate program that allows agencies, tech integrators, and referral partners to earn commissions or service credits for driving new customer signups. Partner tiers typically include referral, reseller, and implementation partner levels with associated training and co-marketing resources.

Interested partners can apply through the official partner page to get access to partner-specific documentation, demo accounts, and lead distribution dashboards. Affiliates are provided with tracking links and standard commission structures that vary by plan and contract length.

Where to find chatsolutions reviews

Customer reviews and third-party evaluations for ChatSolutions appear on SaaS review platforms and industry publications. Look for product testimonials and case studies on the vendor site, and consult comparative reviews on software directories to see feature-by-feature scoring and user feedback.

For up-to-date customer sentiment and ratings, check major review sites as well as community discussions and technical blogs that benchmark chat platforms. Also review ChatSolutions' own customer case studies and technical whitepapers to understand real-world deployments and measured outcomes.