Livechat-wp

What is livechat-wp

Livechat WP is a WordPress-centered live chat plugin and hosted messaging system that delivers real-time chat between website visitors and support or sales agents. The product combines a lightweight front-end chat widget, a WordPress admin panel for basic configuration, and a hosted backend that stores conversation history, analytics, and visitor context. It is aimed at WordPress site owners looking for an integrated chat solution that keeps most configuration inside the WordPress dashboard while relying on a cloud service for scalability and multi-agent features.

The product supports one-click installation via the WordPress plugin directory or a manual ZIP upload, plus a hosted control panel for agent accounts, chat routing, and analytics. Core capabilities include chat transcripts, proactive invitations based on page rules, offline message capture, agent presence, and file attachments. For teams that need more than a simple widget, Livechat WP typically offers advanced features like multi-department routing, agent roles, and API access for custom automations.

Because it targets WordPress specifically, Livechat WP focuses on compatibility with themes and popular page builders, plus shortcodes and blocks to place the chat widget or links in specific locations. It also provides hooks and filters for developers who want to extend or automate behavior on the WordPress side.

Livechat-wp features

What does livechat-wp do?

Livechat WP runs a chat widget on WordPress sites and provides the backend tools agents need to handle conversations, capture leads, and review chat analytics. Typical feature areas include:

• Visitor tracking: See current pages viewed, referral source, and session duration to prioritize active chats.
• Chat widget customization: Change colors, greeting text, position, and which pages should show the widget.
• Multi-agent inbox: Shared inbox where multiple agents can accept, transfer, or tag conversations.
• Automations and routing: Set rules for proactive invites, department routing, and automated first replies.
• Canned responses: Save and deploy templated replies to speed up common responses.
• Offline capture and email follow-up: Collect visitor messages when agents are offline and convert them to tickets or email notifications.
• File and screenshot attachments: Allow visitors and agents to exchange files to resolve issues faster.

Beyond these visible features, Livechat WP typically includes reporting for chat volume, response times, and CSAT (customer satisfaction) scores, plus user and role management for medium and larger teams.

Livechat-wp pricing

Livechat-wp offers these pricing plans:

• Free Plan: $0/month — basic single-agent widget, offline messages, and limited chat history retention.
• Starter: $3/month per site (billed annually $36/year) — multi-agent support for up to 3 agents, basic reporting, widget customization, and email notifications.
• Professional: $7/month per site (billed annually $84/year) — unlimited agents, department routing, canned responses, proactive invitations, priority email support, and 12 months of chat history.
• Enterprise: $18/month per site (billed annually $216/year) — SSO, dedicated account manager, advanced security controls, extended retention, and service-level options.

Check Livechat WP's current pricing tiers for the latest rates and enterprise options. The vendor often offers monthly and annual billing, and agency bundles for customers running multiple client sites.

How much is livechat-wp per month

Livechat-wp starts at $3/month when billed annually for the Starter plan. Monthly billing is typically available at a slightly higher point-per-month rate; for example, the Starter monthly option is commonly priced around $4/month per site. The Professional plan is typically $7/month per site when billed annually, while Enterprise pricing is usually quoted based on requirements.

How much is livechat-wp per year

Livechat-wp costs $36/year for the Starter plan when paid annually. The Professional plan is commonly $84/year per site, and the Enterprise plan is $216/year per site on a standard annual schedule. Annual subscriptions often include one year of updates and support for the plugin and slightly lower per-month equivalent pricing.

How much is livechat-wp in general

Livechat-wp pricing ranges from $0 (free) to $18/month per site. The Free Plan covers very small sites or trials; most small businesses choose the Starter or Professional tiers to get multi-agent features and chat routing. Agencies or larger teams typically move to the Enterprise tier or negotiate a multi-site license for volume discounts.

What is livechat-wp used for

Livechat WP is used to provide real-time customer support and lead capture directly on WordPress websites. Site owners deploy it for:

• Customer support: Replace or augment email-based support with live conversations, using chat transcripts to reduce resolution time.
• Pre-sales and lead qualification: Engage visitors on high-value pages (pricing, demo requests) with proactive invitations and capture contact details for follow-up.
• Small helpdesk workflows: Convert offline messages into tickets, tag conversations, and export transcripts for knowledge base creation.
• Conversion optimization: Use behavioral triggers to invite visitors who demonstrate purchase intent and reduce cart abandonment.

Because it's integrated into WordPress, Livechat WP is often chosen by e-commerce sites using WooCommerce, service providers with booking flows, and content publishers who want an accessible way to offer reader support without managing a separate support domain.

Pros and cons of livechat-wp

Pros:

• Native WordPress integration: Install and configure from the WordPress admin panel; compatible with many themes and builders.
• Simple setup for small teams: Rapid deployment and low friction for single-site owners or small support teams.
• Cost-effective tiers: Entry-level and annual pricing make it economical for small businesses compared with enterprise-only SaaS products.
• Hosted backend with developer hooks: Provides the scalability of a hosted service while exposing filters and actions for custom behavior in WordPress.

Cons:

• Feature gaps for large enterprises: While Enterprise plans add controls, very large operations may require a dedicated helpdesk or contact center product for advanced routing and workforce management.
• Hosted dependency: Because chat data and multi-agent routing are typically handled by the vendor’s cloud, organizations with strict on-premise data requirements may face limits.
• Plugin compatibility issues: As with all WordPress plugins, corner cases with specific themes, caching plugins, or security configurations can require troubleshooting.
• Limited built-in advanced analytics: Out-of-the-box analytics are often sufficient for small teams, but larger teams may need external BI tools or exports to get deeper insights.

Livechat-wp free trial

Livechat WP generally provides a Free Plan that doubles as a trial for key features and a time-limited free trial of paid features on signup. The Free Plan allows site owners to test the widget, receive offline messages, and evaluate basic reporting without a credit card. Paid plans typically include a 14–30 day money-back guarantee or a short-term trial for Professional features so teams can test multi-agent and routing behavior in a production environment.

When evaluating the free option, test real visitor scenarios: proactive invites, file attachments, and how the widget behaves across mobile and desktop. That will reveal any theme conflicts and give a sense of how agents manage an inbox volume comparable to your expected traffic.

Is livechat-wp free

Yes, Livechat WP offers a Free Plan. The Free Plan includes a single-agent widget, offline message capture, and basic customization. It is intended for micro-sites or testing; teams needing multiple agents, routing, or advanced retention should plan to upgrade to a paid tier.

Livechat-wp API

Livechat WP exposes an API and webhooks to integrate chat data with third-party systems and custom back-end workflows. Typical API capabilities include:

• Conversation retrieval: Fetch chat transcripts, metadata, and visitor context for storage or analysis.
• Message posting: Send messages to active conversations from external systems (useful for automated bots or CRM-sourced messages).
• Agent and department management: Create or update agent records and department routing rules programmatically for provisioning.
• Webhooks for events: Get real-time notifications for new chats, agent replies, chat closures, and offline messages to trigger external automation.

Developers can use the API to push chat transcripts into a CRM, create tickets in an external helpdesk, or synchronize agent presence with corporate authentication. For WordPress plugin developers, Livechat WP also offers action hooks and filters that let you hook into the chat lifecycle directly in PHP so you can map visitor metadata from the WordPress session into chat payloads.

For official API methods and developer guides, refer to Livechat WP’s developer documentation on their site: view the Livechat WP API reference for endpoints, authentication, and webhook configuration.

10 Livechat-wp alternatives

Paid alternatives to livechat-wp

• LiveChat — A popular hosted chat SaaS with rich agent tools, apps, and reporting; integrates with WordPress through a plugin and offers multi-channel support.
• Intercom — Customer messaging platform focused on product and marketing use cases with strong lifecycle messaging and automation features.
• Drift — Conversational marketing and chat platform that emphasizes lead qualification and account-based marketing workflows.
• Zendesk Chat — Part of the Zendesk suite; tightly integrated with ticketing and larger support toolsets.
• Tidio — WordPress-friendly chat plus chatbot automations and multi-channel messaging.
• Olark — Straightforward live chat with reporting and simple integrations for CRM exports.

These paid alternatives cover a range from simple chat widgets to full conversational platforms offering bots, routing, and marketing automation.

Open source alternatives to livechat-wp

• Rocket.Chat — Open source team chat and messaging platform that can be self-hosted and extended to support web chat widgets.
• Chatwoot — Open source customer engagement suite providing live chat, inboxes, and multi-channel support; can be self-hosted for full data control.
• Mibew Messenger (Open Web Messenger) — Lightweight open source live chat for websites that can be self-hosted and integrated with custom backends.
• Live Helper Chat — Open source web chat with features for offline messaging, operators, and custom widgets.

Open source options are suitable when data residency, deep customization, or on-premise operation is required, at the cost of hosting and maintenance overhead.

Frequently asked questions about Livechat-wp

What is Livechat-wp used for?

Livechat-wp is used for on-site customer messaging and lead capture. Website teams use it to provide real-time support, answer pre-sales questions, capture visitor details, and route conversations to appropriate agents. It is commonly deployed on e-commerce sites, SaaS landing pages, and service businesses that want immediate interaction without leaving the website.

Does Livechat-wp integrate with WordPress page builders?

Yes, Livechat-wp integrates with common WordPress page builders. The plugin supports placement via shortcodes, blocks, and direct theme hooks for builders like Elementor and Beaver Builder, enabling you to show or hide the widget on specific templates or pages.

How much does Livechat-wp cost per month?

Livechat-wp starts at $3/month when billed annually for the Starter plan; monthly billing is typically available at a slightly higher price. Higher tiers that add multi-agent routing and enterprise controls are available at higher per-site rates.

Is there a free version of Livechat-wp?

Yes, Livechat-wp offers a Free Plan. The Free Plan allows a single-agent widget, offline message capture, and basic customization so small sites can evaluate the system before upgrading to paid plans.

Can Livechat-wp be used with WooCommerce?

Yes, Livechat-wp supports WooCommerce sites. It can display the chat widget on product, cart, and checkout-related pages and pass basic order or cart metadata into the chat session for faster agent context.

Does Livechat-wp offer mobile apps for agents?

Yes, Livechat-wp provides mobile access for agents. Agents can reply to chats via a mobile web interface or vendor-provided mobile apps so they can handle conversations outside the WordPress dashboard; availability varies by plan.

Is Livechat-wp secure for handling customer data?

Livechat-wp supports standard security measures for hosted chat. The platform typically uses HTTPS for data in transit, role-based access controls for agents, and options for extended retention policies on higher plans; enterprise customers can request additional security details and compliance information.

Can I connect Livechat-wp to my CRM?

Yes, Livechat-wp supports CRM integrations. The platform offers direct integrations or API/webhook-based connections to push leads and transcripts into CRMs such as HubSpot or Salesforce, and can be extended to match custom CRM workflows.

How does Livechat-wp handle offline messages?

Livechat-wp captures offline messages and converts them to tickets or emails. When agents are unavailable, visitors can submit a message that is stored in the conversation history, emailed to configured addresses, or routed into the vendor’s ticketing view for follow-up.

What developer resources are available for Livechat-wp?

Livechat-wp provides API documentation and WordPress hooks for developers. The developer docs include REST endpoints, webhook event payloads, and examples for embedding visitor metadata or automating agent provisioning; see the Livechat WP API reference for full details.

livechat-wp careers

Livechat WP typically hires for roles that combine WordPress familiarity with product engineering, support, and customer success. Positions you may find include WordPress plugin developers, support engineers who can diagnose integration issues, and customer success managers focused on onboarding agency customers. Career pages often describe expectations such as experience with PHP, REST APIs, and customer-facing technical support.

Hiring also includes remote and hybrid roles due to the product’s web-native nature; product teams commonly look for experience shipping plugins, maintaining compatibility with WordPress core updates, and working with security best practices for web applications.

livechat-wp affiliate

Livechat WP commonly runs an affiliate or partner program that rewards referrals and agency resellers. Affiliate tiers often provide a recurring commission percentage for sign-ups from your referral link or higher one-time payouts for enterprise deals. Agencies reselling the plugin may receive multi-site licensing discounts, priority onboarding, and co-marketing resources.

To join, look for a partner or affiliate sign-up form on the vendor site and review their terms—affiliate agreements typically outline payout schedules, tracking methods, and promotional guidelines.

Where to find livechat-wp reviews

You can find user reviews and community feedback in several places: the WordPress.org plugin repository (for the plugin’s rating and user comments), independent plugin review blogs, agency and freelancer testimonials, and software directory listings. For the most current and detailed user reports, consult WordPress.org and third-party comparison sites as well as the vendor’s own case studies. See the plugin’s listing on WordPress.org and the vendor’s customer stories on their site for representative feedback.