Reamaze

What is reamaze

Reamaze is a cloud-hosted customer messaging and helpdesk platform that collects customer conversations from email, live chat, social channels, SMS, and e-commerce platform inboxes into a single shared workspace. The system includes a multi-brand help center, automated workflows, and built-in tools for conversation routing and team collaboration.

The platform is commonly used by online retailers, SaaS businesses, and service teams that need to route order-related questions, process returns, and provide real-time support. Reamaze emphasizes integrations with commerce platforms and messaging channels so agents can see order data and message history alongside each ticket.

Administrators can configure custom workflows, knowledge base articles, canned responses, and reporting dashboards. Reamaze also offers channels and features tailored to e-commerce operations (for example, order lookup and returns handling) and supports multi-brand setups within a single account.

Reamaze features

Reamaze combines core helpdesk functions with channel-specific features for online merchants and customer service teams. Its primary capabilities include unified inboxing, automation, self-service knowledge base, and real-time chat with proactive messaging.

Key platform components include:

• Shared inbox and ticketing system with tagging, internal notes, and private replies
• Multichannel support: email, live chat, Facebook Messenger, Twitter, SMS, and platform-specific messages (Shopify, BigCommerce, Magento)
• Knowledge base and help center builder with search and article analytics
• Automation rules, canned responses, macros, and workflow triggers to reduce repetitive tasks
• Customer profiles and order context pulled from integrations, displayed in conversations
• Reporting and analytics for response time, conversation volumes, and agent productivity
• Integrations marketplace and API access for custom connectors

Reamaze also provides agent tools for collaboration: collision detection to show when another agent is viewing a conversation, assignment and rotation rules, private notes, and SLA/priority management. On the customer-facing side there are customizable chat widgets, proactive messaging, and multi-brand knowledge base support.

What does reamaze do?

Reamaze consolidates customer communications across channels into a single interface so support teams can manage conversations without switching between tools. Agents can reply using email-like threads, chat replies, or social channel replies from the same ticket view.

It enriches conversations with contextual data such as order history, customer tags, and past conversations to reduce lookup time and improve first-contact resolution. Automation rules can tag and route messages, apply macros, and escalate tickets based on keywords, channel, or customer segments.

For e-commerce teams, Reamaze exposes order and fulfillment information inside the conversation so agents can issue refunds, process returns (via workflows), or provide shipping updates with a clear audit trail. Administrators can also publish and maintain an external knowledge base to deflect common questions and integrate that content into chat widgets and bot-driven flows.

Reamaze pricing

Reamaze offers these pricing plans:

• Free Plan: $0/month with limited features and trial-level access (limited seats and channels)
• Starter: $29/month per user with core inbox, chat, and basic automation
• Professional: $79/month per user with advanced automation, integrations, and analytics
• Enterprise: Custom pricing with SSO, dedicated SLAs, white-glove onboarding, and advanced security controls

Pricing often varies by number of seats, channels, and whether billing is monthly or annual. Many accounts also add fees for SMS usage, phone numbers, or premium integrations. Check Reamaze's current pricing plans for the latest rates, billing cadence, and enterprise quotes.

How much is reamaze per month

Reamaze starts at $29/month per user for the Starter tier when billed monthly, with additional charges possible for SMS usage and premium channels. The Starter tier generally includes the shared inbox, basic chat widgets, and fundamental automations; higher tiers unlock multi-brand support and advanced routing.

Monthly billing typically allows flexible seat counts and shorter commitment, while annual billing often reduces the effective monthly cost. Large or enterprise customers negotiate seat discounts and custom contract terms.

How much is reamaze per year

Reamaze costs approximately $348/year per user for a Starter seat when billed annually at the equivalent of $29/month; Professional seats scale higher, usually in the range of $948/year per user based on a $79/month equivalent. Enterprise pricing is quoted on request and frequently includes volume discounts and service credits.

Actual yearly cost depends on the selected plan, optional add-ons (SMS, phone numbers), and any negotiated discounts for multi-year agreements. For precise annual quotes and promotional discounts, consult Reamaze's current pricing plans.

How much is reamaze in general

Reamaze pricing ranges from $0 (free) to custom enterprise contracts, with typical commercial tiers between $29/month and $79+/month per user. The entry-level plan supports small teams and single-brand operations, while mid-market and enterprise tiers provide multi-brand support, advanced automation, and compliance features.

Total cost of ownership should account for seat count, number of messaging channels, SMS usage, and any third-party integration fees. Organizations with heavy message volumes or global support operations should budget for Professional or Enterprise tiers to access advanced routing and analytics.

What is reamaze used for

Reamaze is used primarily for customer service and support operations that require unified conversation management across email, chat, and social channels. Teams employ it to handle order inquiries, process returns, troubleshoot product issues, and manage subscription or billing questions.

It is also used as a customer engagement tool: proactive messages on product pages, in-app support, and chat widgets to convert visitors or reduce friction during checkout. Reamaze’s knowledge base reduces repetitive inquiries by surfacing relevant articles live in chat and in help centers.

Operational use cases include: managing SLA-driven support queues, centralizing communications for multi-brand retailers, coordinating support across distributed teams, and integrating order data with customer conversations for faster resolution. Administrative use cases include creating automation workflows to triage tickets and exporting analytics for staffing and performance reviews.

Pros and cons of reamaze

Reamaze offers a focused feature set for e-commerce and multichannel support, but like any platform it has trade-offs. Below are practical advantages and limitations observed by teams using the product.

Pros:

• Centralized multichannel inbox reduces context switching and improves response times
• Native commerce integrations provide order context inside tickets, which speeds up resolutions
• Automation and macros reduce repetitive work for high-volume support teams
• Built-in knowledge base and chat widgets help deflect common questions
• Flexible routing and multi-brand support for retailers operating several stores or marketplaces

Cons:

• Pricing can scale quickly with per-user seat models and additional charges for premium channels like SMS
• Teams with complex omnichannel voice or telephony needs may need additional integrations or third-party systems
• Learning curve for building advanced automation workflows and custom integrations for power users
• Some organizations prefer a more opinionated CRM/helpdesk with built-in CSAT and advanced workforce management tools

Overall, Reamaze is practical for teams that prioritize integrated commerce data and multichannel messaging, while larger enterprises may require custom contracts and engineering resources for deeper integrations.

Reamaze free trial

Reamaze typically offers a free trial period that enables evaluation of core inbox, chat widgets, and knowledge base features before purchasing. The trial usually includes a set number of agent seats and access to standard integrations so teams can validate workflows with real customer traffic.

During the trial, teams should test channel setup (email routing, Facebook Messenger, chat widget), automation rules, and the handoff between chat and ticket queues. It’s also a useful window to test integrations with commerce platforms and to import or migrate a small set of historical data.

After the trial ends, accounts are converted to a paid plan to retain ticket history and continue using advanced automations and multi-brand features. Availability and duration of trials vary, so consult Reamaze's trial details and onboarding when planning evaluations.

Is reamaze free

No, Reamaze is not fully free for production use; it offers a limited free plan or trial with restricted seats and features. The free tier is suitable for short-term evaluation or very small teams, but most teams will require a paid Starter or Professional plan for ongoing multichannel support, automation, and multi-brand functionality.

Free or trial accounts typically limit automation runs, the number of active agents, and advanced integrations. Teams that rely on SMS, phone numbers, or high message volumes should budget for a paid tier.

Reamaze API

Reamaze exposes a RESTful API for programmatic access to conversations, customers, and objects stored within the platform. The API supports creating, updating, and querying messages and allows custom integrations with e-commerce platforms, CRM systems, and analytics tools.

Common uses of the API include syncing order and customer data from external systems into Reamaze, automating ticket creation when certain business events occur, or pushing conversation metrics into a BI system. The API also supports webhooks for event-driven workflows so external systems can react to new messages, assignment changes, or status updates in real time.

Developers can consult the official Reamaze developer resources for endpoint details, authentication methods (API keys or tokens), rate limits, and SDKs or sample code. For extensibility, Reamaze supports custom apps and integrations built on top of the API to embed tailored workflows into the native agent experience. See the Reamaze developer documentation for technical specifics and examples at Reamaze developer documentation.

10 Reamaze alternatives

Below are commonly considered alternatives for teams evaluating Reamaze. Each tool varies in focus, pricing, and feature set.

Paid alternatives to reamaze

• Zendesk — Comprehensive helpdesk platform with ticketing, knowledge base, and omnichannel support; strong for larger enterprises that need broad feature coverage and ecosystem apps.
• Freshdesk — Ticketing and support automation with competitive pricing tiers and integrated phone support; suitable for teams that want a lower-cost entry point with enterprise scalability.
• Help Scout — Email-first shared inbox and knowledge base geared toward small to mid-size teams; simple UI and strong focus on conversational support and reporting.
• Intercom — Customer messaging platform with product-led growth features, in-app messaging, and a strong focus on proactive engagement and product support workflows.
• Gorgias — Helpdesk built for e-commerce with deep Shopify and platform integrations; focused on order context and automation for merchants.

Open source alternatives to reamaze

• Zammad — Open source helpdesk with ticketing, chat, and reporting; deployable on-premises or in cloud hosting for teams that require self-hosted control.
• FreeScout — Lightweight open source helpdesk and shared inbox designed as an affordable, self-hosted alternative for email-based support.
• osTicket — Mature open source ticketing system with basic automation and routing; suitable for organizations that want a simple self-hosted helpdesk without vendor lock-in.
• UVdesk — Open source helpdesk tailored to e-commerce, offering multi-channel support and extensibility through modules and custom integrations.

Frequently asked questions about Reamaze

What is Reamaze used for?

Reamaze is primarily used for customer support and multichannel messaging. Teams use it to centralize email, chat, social messages, and e-commerce platform messages into a single workspace for faster responses and consistent handling of customer inquiries.

Does Reamaze integrate with Shopify?

Yes, Reamaze integrates with Shopify to surface order and customer data inside conversations. The Shopify integration lets agents view order history, track shipments, and perform common e-commerce support tasks without leaving the ticket.

How much does Reamaze cost per user?

Reamaze starts at $29/month per user for the Starter plan on a monthly billing basis, with higher tiers such as Professional available at higher rates and Enterprise quoted separately. Pricing can change based on add-ons and seat counts.

Is there a free trial for Reamaze?

Yes, Reamaze typically offers a free trial that allows teams to test core features like the shared inbox, chat widgets, and knowledge base for a limited time before committing to a paid plan.

Can Reamaze be used for multi-brand support?

Yes, Reamaze supports multi-brand accounts and help centers. You can host multiple help centers and configure channels and branding per brand so each storefront has tailored customer-facing messaging and knowledge base content.

Does Reamaze offer a public API?

Yes, Reamaze provides a RESTful API and webhooks for developers. The API enables automation, custom integrations with commerce platforms, CRM synchronization, and event-driven workflows.

Can Reamaze handle SMS and social messages?

Yes, Reamaze supports SMS and social channels like Facebook Messenger and Twitter. These channels often incur additional usage charges for phone numbers or message throughput depending on the region and provider.

How secure is data in Reamaze?

Reamaze uses standard cloud security practices including encrypted transport and role-based access controls. For Enterprise customers, additional security measures such as SSO, audit logs, and compliance support can be made available under contract.

Can I migrate tickets from another helpdesk into Reamaze?

Yes, Reamaze supports data import and migration from common helpdesk systems. Migration tools and APIs let you transfer tickets, customer records, and basic metadata; larger migrations may require coordination with Reamaze support or a partner.

What reporting and analytics does Reamaze provide?

Reamaze provides reporting on response times, ticket volumes, channel usage, and agent performance. Dashboards can be used to monitor SLAs and staffing needs; data can also be exported or sent to external BI tools through the API.

reamaze careers

Reamaze hires across product, engineering, customer success, and sales roles in regions where the company operates. Career pages typically list current openings and describe company culture, benefits, and remote work policies. For up-to-date opportunities and application instructions, consult the Reamaze careers site or company LinkedIn page.

reamaze affiliate

Reamaze may offer partner and affiliate programs that reward referrals, integrations, or agency partnerships. These programs often include commission structures, co-marketing benefits, and partner portals. Interested resellers and agencies should enquire via the Reamaze website to learn about current partner terms and onboarding requirements.

Where to find reamaze reviews

Independent reviews and user feedback for Reamaze can be found on software review sites, e-commerce forums, and technology communities. Check aggregated user reviews on leading review platforms and read case studies on the Reamaze site for detailed examples of implementations. For vendor-provided details about features, integrations, and enterprise arrangements, review Reamaze's documentation and product pages.