Savio

What is savio

Savio is a customer feedback management platform that helps product, support, and customer success teams collect, organize, and prioritize user requests and product ideas. It centralizes feedback from multiple sources — email, support tools, in-app widgets, and integrations — and provides tools to qualify requests, build public or private voting boards, and convert high-value requests into product roadmap items. Savio is aimed at teams that want a repeatable feedback workflow and objective prioritization backed by customer signals.

Savio is commonly used by product managers who need to turn qualitative feedback into prioritized work, and by support and customer success teams who want a reliable process for escalating feature requests. Typical buyers include SaaS product teams, startups scaling product discovery processes, and customer-facing teams that want to demonstrate to customers that their feedback is being tracked and acted on.

The platform’s strengths are its feedback collection pipelines, ticket linking and context, customer voting and segmentation on requests, and reporting that surfaces which accounts or segments are asking for particular features. Savio is positioned as a lighter, feedback-focused alternative to full product-portfolio tools when the core need is collecting and prioritizing customer requests.

Savio features

What does Savio do?

Savio centralizes customer feedback from multiple channels, provides a structured place to capture and tag requests, and supplies prioritization tools that tie requests to customer value. Key capabilities include extracting feedback from support tickets, mapping requests to customers and attributes (plan, MRR, industry), and surfacing which features are most requested by high-value accounts.

The product exposes both private and public feedback boards so teams can share what they’re building with customers and collect votes. Savio also supports status updates on requests so customers and internal teams can see whether a request is planned, shipped, or declined.

Savio enables traceability between feedback and product work by linking requests to internal tracking systems (GitHub, Jira) and maintaining a history of how requests were handled. This makes it easier to report back to customers and measure the impact of completed features.

Core Savio capabilities

• Feedback capture: Collect feedback from email, support tools, forms, and a browser extension or widget.
• Request management: Create, tag, and combine duplicate requests into canonical feature requests.
• Voting and public boards: Build public or private request boards where customers can vote and comment.
• Prioritization: Score and filter requests by number of customers, ARR/MRR impact, company segment, or other attributes to guide prioritization.
• Integrations: Sync with popular tools like Intercom, Zendesk, Slack, GitHub, and Zapier to automate capture and route context to product or engineering tools.
• Link to work tracking: Link requests to Jira, GitHub issues, or other trackers to show progress and status updates.
• Reporting and analytics: Generate reports that show which customers asked for a feature, the revenue impact, and request trends over time.
• Role-based access and permissions: Control who can view or modify feedback boards and requests.

Savio pricing

Savio offers these pricing plans:

• Free Plan: $0/month with limited boards and feedback capture capabilities for small teams or evaluation
• Starter: $49/month for small teams with additional boards, basic reporting, and standard integrations
• Professional: $149/month for growing teams that need advanced prioritization, account-level scoring, and more seats
• Enterprise: Custom pricing for large organizations with SSO, dedicated support, and advanced security

Check Savio's current pricing page for the latest rates, seat counts, and enterprise options.

How much is Savio per month

Savio starts at $0/month for a Free Plan with limited functionality and scales into paid plans for teams that require more boards, seats, and integrations. Typical paid tiers begin around $49/month and increase based on seat counts and advanced features.

How much is Savio per year

Savio costs approximately $588/year at the $49/month Starter rate if billed monthly; enterprise and annual billing options usually reduce effective monthly cost for paid plans. For precise annual discounts and billing terms, view Savio's current pricing page.

How much is Savio in general

Savio pricing ranges from $0 (Free Plan) to custom Enterprise pricing, with common paid tiers around $49/month to $149/month for small and mid-size product teams. The final price depends on number of seats, feature tier (e.g., prioritization and reporting), and optional enterprise services such as SSO or dedicated onboarding.

What is Savio used for

Savio is used to collect and manage customer feedback in a way that informs product decisions. Product managers use it to see which features are most requested by high-value customers, quantify demand across segments, and reduce duplicate requests so engineering time goes to the highest-impact work.

Support and customer success teams use Savio to record requests they receive in tickets and forward them to product without losing context. Because Savio links requests to customer metadata (plan, ARR, region), teams can prioritize requests that will matter most to churn, expansion, or strategic accounts.

Marketing and leadership use Savio to monitor product sentiment, track how often certain topics appear in feedback, and surface competitive intelligence. Public or customer-facing boards also act as a communication channel to show progress on requested features and keep customers informed.

Sensible use cases include early-stage startups validating demand for ideas, scaling SaaS companies maintaining a feedback backlog tied to revenue, and enterprise teams requiring auditable traceability between customer requests and shipped features.

Pros and cons of Savio

Pros:

• Centralizes feedback from multiple channels and reduces fragmentation across tools.
• Prioritization tied to account-level attributes makes business-impact decisions easier.
• Public and private voting boards provide both transparent customer communication and internal planning lanes.
• Integrates with common support and engineering tools, enabling traceability from request to shipped work.

Cons:

• Teams that need a full product-portfolio system (roadmapping, ideation, feature gating across many products) may need a complementing tool.
• Public voting boards can skew prioritization toward vocal customers unless teams segment votes by account value or user persona.
• Advanced enterprise needs such as bespoke SLAs, custom integrations, or extensive SSO options may require Enterprise plans and additional setup.

Operational considerations:

• Implementation overhead: Importing historical requests, configuring segments, and training support teams takes planning and onboarding time.
• Governance: Product teams should define rules for merging duplicates and deciding when to move a request to a roadmap to avoid cluttered boards.
• Measurement: Integrate Savio with analytics or CRM systems to tie completed features back to business outcomes like retention or expansion.

Savio free trial

Savio typically offers a free tier and a time-limited trial period on paid plans so teams can test capture workflows, connectors, and voting boards with real users. The Free Plan provides limited boards and basic capture, while trials of paid tiers unlock more seats, reporting, and integrations for evaluation.

During a trial, best practices are to configure your top support integration (for example, Intercom or Zendesk), import representative historical feedback, and invite a cross-functional pilot group from product and support. This helps validate the prioritization workflows and ensures that the team can map requests to account-level attributes before the trial ends.

To start a trial or learn about what’s included, consult Savio's pricing and trial information or contact their sales team for an Enterprise evaluation.

Is Savio free

Yes, Savio offers a Free Plan that allows small teams to collect feedback and test core functionality with limited boards and features. The Free Plan is useful for early validation and to decide whether you need the additional reporting, account scoring, and integrations available in paid tiers.

Savio API

Savio provides an API to programmatically ingest feedback, query requests, and export structured data about feature requests and votes. The API allows engineering teams to connect in-product feedback components or proprietary systems directly to Savio without relying solely on pre-built integrations.

Common API use cases include pushing feedback from an in-app widget, enriching requests with internal customer metadata from a CRM, or pulling prioritized request lists to feed into internal dashboards. For integration details such as endpoints, authentication, rate limits, and request schemas, consult Savio's API documentation.

The API complements Savio's native integrations and webhook support so you can build custom automations (for example, creating an issue in GitHub or Jira when a request reaches a threshold). Enterprise customers often use the API together with SSO and dedicated support channels to ensure secure, scalable integrations.

10 Savio alternatives

Paid alternatives to Savio

• Canny — Feedback boards, user voting, and changelogs designed for product teams; strong public roadmap and changelog features.
• Productboard — Broad product management suite with customer insights, prioritization, and roadmapping focused on enterprise workflows.
• Aha! — Feature-rich product management platform that covers strategy, roadmaps, and idea capture at enterprise scale.
• Pendo — Product analytics combined with in-app guides and feedback capture; useful when you need analytics and behavioral data alongside feedback.
• Zendesk — Support platform with feedback capture workflows and integrations; useful when feedback primarily arrives via support tickets.
• Heap — Product analytics platform that can complement feedback by surfacing user behavior linked to feature requests.
• Intercom — Customer communication platform that also includes in-app message-driven feedback capture and conversation tagging for requests.

Open source alternatives to Savio

• Fider — Open source feedback board software that provides public voting and idea boards you can self-host.
• PostHog — While primarily analytics-focused, PostHog can be used to instrument in-app feedback flows and analyze user behavior tied to requests.
• Roadmap.sh (self-hosted tools / templates) — Collections of open-source roadmap and feedback templates that teams can adapt; useful for teams that prefer self-hosting and full control.

Frequently asked questions about Savio

What is Savio used for?

Savio is used for customer feedback management and prioritization. Product and customer-facing teams use it to capture requests from support, in-app widgets, and other sources, prioritize them by customer value or volume, and connect feature requests to product work.

Does Savio integrate with Intercom?

Yes, Savio integrates with Intercom. It can import conversations and tags from Intercom so support messages that contain feature requests are routed into Savio for triage and prioritization.

How much does Savio cost per user or per month?

Savio starts at approximately $49/month for the Starter plan. There is also a Free Plan for small evaluations and higher tiers (e.g., Professional and Enterprise) for teams that need advanced prioritization, reporting, and security features.

Is there a free version of Savio?

Yes, Savio offers a Free Plan. The Free Plan includes limited boards and basic capture functionality so small teams can test the core feedback workflow before upgrading.

Can Savio be used for public feature voting boards?

Yes, Savio supports public and private voting boards. Teams can open a board to customers for voting or keep it private to internal stakeholders, and they can post status updates when requests are planned or shipped.

Does Savio work with Jira or GitHub?

Yes, Savio links requests to Jira and GitHub. You can create or link issues so product and engineering teams have direct traceability between feedback and the work items implementing it.

Can I import historical feedback into Savio?

Yes, you can import historical feedback into Savio. Common import sources include CSV/Excel files, and many teams migrate historical tickets from support tools to preserve context for prioritization.

How secure is Savio for enterprise data?

Savio supports enterprise security controls and compliance options. For Enterprise customers there are typically features like SSO, role-based permissions, and contractual agreements covering data protection; consult Savio's security documentation or sales team for specifics.

Does Savio offer an API for custom integrations?

Yes, Savio provides an API and webhooks. The API enables programmatic ingestion of feedback, exporting of request data, and custom automations between Savio and internal systems.

What reporting and analytics does Savio provide?

Savio includes reporting on request volume, account-level demand, and feature-trending metrics. These reports let teams filter requests by customer segment, revenue impact, or date ranges to inform prioritization decisions and stakeholder updates.

Savio careers

Savio hires across product, engineering, customer success, and growth roles focused on building feedback-focused tooling. Roles often emphasize experience with SaaS products, customer-centric design, and integrations engineering. Candidates interested in Savio careers should look for openings on the company’s careers page or professional networks and prepare to demonstrate experience in product-driven companies and cross-functional collaboration.

Savio’s culture descriptions typically emphasize rapid iteration, close collaboration with customers, and an orientation toward measurable product outcomes. Engineering roles often require experience with APIs and integrations, while product and success roles require experience turning qualitative feedback into actionable priorities.

For current openings and details about the hiring process, check Savio’s official careers information or their company pages on recruiting platforms.

Savio affiliate

Savio may offer partner or affiliate programs to agencies, consultants, or platform partners that drive referrals or integrations. Affiliate programs usually provide referral credits, revenue sharing, or trial incentives for referred customers; partners often gain access to partner resources and co-marketing opportunities.

If you represent an agency or consultancy and want to become a Savio partner, contact their sales or partnerships team through the Savio website to discuss requirements, benefits, and program details.

Where to find Savio reviews

You can find user reviews and independent comparisons of Savio on software review sites and marketplaces that cover product and feedback tools. Look for detailed customer reviews on platforms such as G2 and Capterra, and consult product management blogs and community forums for use-case specific feedback. For the vendor’s perspective, check direct customer testimonials and case studies on Savio's website.