Sevenrooms

What is Sevenrooms

Sevenrooms is a guest experience and reservation management platform built for restaurants, bars, hotels and multi-location hospitality groups. The platform combines online reservations, waitlist and host stand tools with a persistent guest database, automated guest communications and built-in guest marketing. Operators use Sevenrooms to manage seat inventory, build guest profiles and preferences, recover no-shows, run pre- and post-service campaigns and connect reservations to point-of-sale (POS) and payment systems.

Sevenrooms targets independent restaurants, multi-unit operators and hotels that need deeper guest data and operational controls than a basic booking widget. It is commonly deployed where operators want to own guest data (names, contact info, visit history and preferences), track covers and spend per guest, and use that data for direct marketing and service personalization.

The platform emphasizes two outcomes: increasing seated covers and spend through better table optimization and repeat business, and reducing reliance on third-party marketplaces by capturing guests directly on the operator’s channels.

Sevenrooms features

Sevenrooms provides a suite of capabilities that span front-of-house operations, guest data, and marketing automation. Core features are focused on reservation and host stand workflows as well as guest lifecycle management.

• Reservation and table management: Real-time booking engine, customizable floorplans, table assignment, transfer and merging of covers, waitlist with SMS notifications, and capacity controls for service periods.
• Guest CRM: Persistent guest profiles with contact information, visit history, dietary preferences, special requests, tags and lifetime value metrics that update across visits and channels.
• Automated messaging and recovery: Configurable pre-shift confirmations, arrival reminders, post-service surveys, and automated no-show recovery emails or offers that aim to convert missed covers into future bookings.
• On-site operations tools: Host stand app and tablet interface for hosts to manage seating and walk-ins, POS integrations to capture spend and link it to guest profiles, and handheld tools for mobile seat management.
• Marketing and guest engagement: Segment-based guest lists, automated campaigns for birthdays and anniversaries, upsell offers, email and SMS delivery, and reporting on campaign performance and guest retention.
• Integrations and partner ecosystem: Native or partner integrations with major POS vendors, payment processors, hotel property management systems (PMS), channel managers and third-party reservation channels.
• Analytics and reporting: Daypart and covers reporting, revenue per cover, guest frequency, campaign effectiveness, and detailed location-level and enterprise roll-up analytics for multi-unit operators.

What does sevenrooms do?

Sevenrooms centralizes reservations, guest profiles and guest communications into a single operational platform. It replaces fragmented booking flows by providing a single source of truth for a guest’s history across reservations, walk-ins and events. Operators use it to accept bookings from the website and social channels, manage on-site seating, and automate messaging to reduce no-shows and improve guest follow-up.

It also converts guest interactions into usable data: every visit, spend and preference is stored in the profile to enable segmentation and targeted marketing. The platform supports automation rules so teams can trigger a birthday offer, VIP pre-service note or post-dining survey without manual work.

Finally, Sevenrooms connects the front of house to revenue systems — tying reservations to actual spend via POS and payments integrations — so operators can measure revenue lift from bookings and loyalty activities.

Sevenrooms pricing

Sevenrooms uses a customized pricing model tailored to business size, feature needs and integration complexity rather than fixed public tiers. Typical buyers are independent restaurants, hospitality groups and hotels; pricing depends on location count, guest volume and modules selected.

• Starter: Custom pricing for single-unit independent restaurants needing core reservation and host tools, basic guest profiles, and standard reporting.
• Professional: Custom pricing for multi-unit operators requiring advanced guest CRM, marketing automation, POS integrations and deeper reporting.
• Enterprise: Custom pricing for large hospitality groups and hotel chains that require SSO, advanced security, analytics roll-ups, custom integrations and a dedicated account team.
• Free Plan: Not offered as a full-featured tier; Sevenrooms typically offers demos and pilot programs rather than a permanent free tier.

Because Sevenrooms structures fees around installation complexity, number of locations, and integrations (for example POS and property management systems), many customers receive a tailored contract rather than a one-size-fits-all monthly price. For current pricing and to request a quote, review SevenRooms' public materials and contact channels on the SevenRooms pricing and product pages at https://www.sevenrooms.com/.

How much is sevenrooms per month

Sevenrooms generally charges on a custom monthly subscription basis. Small single-location restaurants can often expect lower monthly fees that cover the booking engine and host tools, while professional and enterprise packages that include marketing automation, POS integrations and dedicated support cost significantly more. For exact monthly rates ask SevenRooms for a tailored quote via their contact or demo request flows on the official site.

How much is sevenrooms per year

Sevenrooms is typically sold as an annual contract with monthly or annual billing options. Annual pricing depends on the feature set and seat or location counts; larger hospitality groups negotiate enterprise agreements with annual terms that include onboarding and integration fees. Contact SevenRooms directly to receive a precise annual proposal for your organization.

How much is sevenrooms in general

Sevenrooms pricing ranges from a modest monthly subscription for single-location restaurants to enterprise-scale contracts for multi-location hospitality customers. The practical range depends on units, integrations (POS, PMS, payment), and whether advanced modules like loyalty and enterprise analytics are included. Because of this variability, operators should budget for integration and onboarding costs in addition to recurring subscription fees and request a detailed proposal from SevenRooms.

What is Sevenrooms used for

Sevenrooms is used to manage reservations and guest operations, capture and act on guest data, and automate guest communications. Operators use it to reduce manual host-stand work, speed seating decisions, and ensure guest preferences are respected by staff. For multi-site groups, it provides centralized reporting and consistent guest experiences across locations.

Common use cases include: smoothing table turns through optimized seating and capacity controls, increasing guest retention by leveraging stored preferences and targeted campaigns, recovering no-shows with automated messaging, and linking revenue from POS to reservation sources to measure ROI on guest acquisition.

Sevenrooms is also used as the operational backbone for private events and ticketed experiences, allowing operators to manage event inventory, pre-payments and special menus while capturing guest notes and preferences in advance.

Pros and cons of Sevenrooms

Sevenrooms offers a strong set of features for guest-driven hospitality operations but has trade-offs that buyers should weigh.

Pros:

• Centralized guest profiles that persist across visits and channels, enabling personalized service and targeted marketing.
• Robust host-stand, waitlist and reservation management tools that help maximize covers and reduce no-shows.
• Deep integration options with POS, payment processors and PMS systems that let operators tie reservations directly to revenue.
• Marketing automation and segmentation capabilities that support retention campaigns and data-driven guest outreach.

Cons:

• Pricing is custom and generally targets mid-market and enterprise hospitality operators rather than very small independent restaurants with minimal budget.
• Implementation may require technical resources when integrating with complex POS or PMS systems, which adds time and cost to rollout.
• Operators who prefer marketplace visibility (e.g., platforms that send high volumes of new diners through a discovery channel) may find Sevenrooms’ focus on owned bookings less oriented toward acquisition campaigns.

Sevenrooms free trial

Sevenrooms does not typically advertise an open-ended free trial; instead it offers demos, pilot programs or limited trials as part of the sales process. Prospective customers can request a demo to see the platform in action and discuss a proof-of-concept or pilot that matches their service model.

Pilots or proof-of-concept engagements are commonly used by larger groups or hotels to validate POS and PMS integrations and ensure the platform meets workflow needs before signing an annual contract. Smaller single-unit restaurants may be offered shorter trial periods or sandbox access after contacting the sales team.

Is sevenrooms free

No, Sevenrooms does not offer a permanent free plan. The company typically sells licensed subscriptions and offers demos or pilot programs on request rather than a fully featured free tier. Operators should reach out to SevenRooms to discuss trial or pilot arrangements and obtain a tailored quote.

Sevenrooms API

Sevenrooms provides a developer-facing API and integration framework to connect reservations, guest profiles and event data to external systems. The API surface commonly supports CRUD operations for bookings and guest profiles, webhooks for real-time event notifications, and endpoints to push/pull floor plans, availability and reservations.

Common API capabilities include:

• Reservations endpoints to create, modify and cancel bookings programmatically and to query availability.
• Guest profile endpoints to read and update persistent guest data, including tags, preferences and visit history.
• Webhooks to notify external systems about reservation changes, arrivals, cancellations and no-shows in real time.
• Event and ticketing endpoints for managing private events, deposits and ticket sales.
• Integration points for POS and payments to reconcile covers with spend and capture pre-authorizations or deposits.

Developers can use the API to synchronize guest data with CRM and email platforms, trigger loyalty or upsell flows when a guest books, and surface reservation status inside third-party tools used by the operator. For implementation details and authentication patterns, consult the SevenRooms developer documentation and API references at SevenRooms developer documentation (https://developers.sevenrooms.com).

10 Sevenrooms alternatives

• OpenTable — A widely used reservation and guest management platform with a strong consumer-facing marketplace for discovery as well as restaurant-side booking tools.
• Resy — Offers reservations, table management and a consumer-facing app with discovery and reservation features; emphasizes curated dining experiences.
• Tock — Known for reservation and pre-payment capabilities, popular for ticketed dining, events and high-end restaurants that take deposits and pre-paid experiences.
• Yelp Reservations — Reservation engine integrated with Yelp’s discovery ecosystem; suitable for operators who want marketplace visibility paired with booking tools.
• Eat App — Reservation and guest management software that targets independent restaurants and groups with booking widgets and guest CRM features.
• ResDiary — Global reservation and table management solution with a strong presence in the UK and Europe; supports complex seating rules and group bookings.
• Quandoo — Reservations platform with both consumer discovery and restaurant management features, often used in international markets.
• GuestBridge — Guest management and online reservation solution focused on grouping and hospitality-specific workflows.
• Tablein — Simpler reservation and online booking tool for small restaurants that need straightforward booking widgets and table management.
• SevenRooms — (listed for completeness as the subject tool) Guest experience and reservation platform with guest CRM, marketing automation and POS integrations.

Paid alternatives to Sevenrooms

• OpenTable — Paid plans and per-cover fees for access to its consumer network and restaurant management tools; strong analytics and integrations.
• Resy — Subscription and paid features focused on curated experiences and reservation control; integrates with POS and guest messaging.
• Tock — Pricing centered on reservation and ticketing modules with transaction fees for prepaid experiences and events.
• Yelp Reservations — Subscription-based booking management paired with Yelp’s marketing and discovery channels.
• Eat App — Monthly subscription plans for reservation, front-of-house tools and guest CRM; often a lower-cost alternative for independents.
• ResDiary — Enterprise and multi-location pricing options for complex seating and event management needs.
• Quandoo — Commercial plans for marketplace exposure and restaurant management tools in international markets.

Open source alternatives to Sevenrooms

• BookedScheduler (phpScheduleIt) — Open-source scheduling software that can be adapted for appointment-style bookings; requires customization for restaurant workflows.
• Easy!Appointments — Open-source appointment booking system that is primarily for services but can be configured for simple booking needs and integrated with custom guest databases.
• Odoo (Community Edition with Website Booking module) — Open-source ERP platform with a website booking module that can be adapted for reservations; requires configuration and hosting.
• Open-source CMS with reservation plugins — Many operators use WordPress or Drupal with reservation plugins (self-hosted) to create a lightweight booking flow and capture guest data.

Frequently asked questions about Sevenrooms

What is Sevenrooms used for?

Sevenrooms is used for reservations, guest management and guest experience automation. Restaurants and hotels use it to accept and manage bookings, store guest profiles and preferences, automate messaging and connect reservations to POS systems to measure revenue and guest lifetime value.

Does Sevenrooms integrate with POS systems?

Yes, Sevenrooms provides POS integrations. The platform connects to major POS and payment processors so that spend and check data can be tied back to reservations and guest profiles for accurate reporting and personalized service.

How much does Sevenrooms cost per user or location?

Sevenrooms uses custom pricing rather than a public per-user rate. Costs depend on features, number of locations, and integrations; operators should request a tailored quote from SevenRooms to get exact per-location or per-unit pricing.

Is there a free version of Sevenrooms?

No, Sevenrooms does not offer a permanent free plan. The company typically provides demos and pilot programs as part of the sales process, and customers sign annual subscriptions for production use.

Can Sevenrooms handle multi-location restaurant groups?

Yes, Sevenrooms supports multi-location and enterprise deployments. The platform includes centralized reporting, role-based access, and account management features that help hospitality groups maintain consistency and roll up analytics across venues.

Does Sevenrooms have a public API for developers?

Yes, Sevenrooms offers developer APIs and webhooks. These allow partners and customers to programmatically manage reservations and guest profiles, subscribe to event notifications, and integrate with PMS, POS and marketing systems.

Can Sevenrooms help reduce no-shows?

Yes, Sevenrooms includes automated messaging and pre-authorization options to reduce no-shows. Operators can send confirmations and reminders via SMS or email and configure deposit or card-hold policies for higher-risk bookings to protect revenue.

What kind of marketing and segmentation does Sevenrooms provide?

Sevenrooms provides guest segmentation and automated campaign tools. You can build segments by visit frequency, spend, or tags and run birthday campaigns, re-engagement emails, and targeted promotions using built-in email and SMS tools or by exporting lists to external marketing systems.

Is Sevenrooms suitable for hotels and non-restaurant hospitality?

Yes, Sevenrooms is used by hotels and hospitality venues for F&B outlets, events and guest engagement. Its CRM and event tools make it useful for hotel restaurants, bars and private events that require guest profiling and cross-channel communications.

Where can I find Sevenrooms reviews and customer feedback?

You can find Sevenrooms reviews on industry review sites and hospitality forums. Look for operator case studies and third-party reviews on platforms such as G2, Capterra, and hospitality trade publications to read detailed user experiences and comparative evaluations.

sevenrooms careers

Sevenrooms hires across product, engineering, customer success and hospitality-focused roles. Candidates typically find roles in software development, account management, implementation specialists for on-site integrations, and hospitality strategy positions that bridge product features with operator needs. Visit the SevenRooms careers page for current openings and typical role descriptions.

sevenrooms affiliate

SevenRooms works with channel and technology partners, including POS vendors, payment processors and marketing platforms. Operators and partners interested in referral or partner programs should contact SevenRooms directly to understand partnership tiers, co-marketing opportunities and technical onboarding requirements.

Where to find sevenrooms reviews

Operator reviews and technical evaluations of SevenRooms are available on software review marketplaces and hospitality trade sites. For user-submitted ratings, check platforms like G2 and Capterra, and for in-depth case studies visit the SevenRooms customer stories and case studies section on https://www.sevenrooms.com/ where operators describe outcomes and implementation experiences.